Dear David,
Thank you for taking the time to share your experience with our product. At Dural Pool Shop, we take customer feedback very seriously and are genuinely sorry to hear that your purchase did not meet your expectations. We understand that receiving a product with improper packaging and potential quality issues can be disappointing.
First and foremost, we would like to offer you a 20% discount on your next purchase as an apology for the inconvenience you have experienced. To redeem this discount, please use the following code at checkout: 9N0DY2QF04QH.
We also want to assure you that we are taking immediate action to address your concerns. Based on the Unique product ID on the order, we will investigate the issue with our supplier to determine if the product was out of date. If this is the case, we will make sure to replace the affected product with our supplier to prevent any future occurrences. We apologize for not being able to detect the condition of the contents beforehand, as the product had not been tampered with or opened in our facility.
Your feedback is extremely valuable to us, and we appreciate you bringing this matter to our attention. We hope that you will give us another opportunity to serve your pool and spa needs in the future. If you have any further questions or concerns, please do not hesitate to contact our customer support team.
Thank you for your understanding and continued support.
Dural Pool Shop
